Terms & Conditions

The Company: Travel with Andy Ltd

Company Number: 16323085

Registered Address: 2, Gardenston Street, Laurencekirk

Trading name(s): Travel Far With Andy

When Travel Far With Andy acts as a retail agent, our bookings are subject to the following travel agency terms and conditions of hire.

We may organise our own packages as agent for the various travel service suppliers. In that case these Terms should be read in conjunction with our Package Holiday Booking Conditions and the Terms and Conditions of the travel service suppliers.

All travel arrangements which we provide, or which are sold through us, are not an offer by us to sell any travel arrangements, but an invitation to you to make an offer to the suppliers of the arrangements. We are free to accept that offer on behalf of those suppliers or to reject it.

All the package holidays we sell, including those that we might organise for you, come with protection for your money. If you buy a single travel service, then this might not apply.

If we sell you a Tour Operators Package, we may also sell you a separate travel service from another supplier. As a Package is not a travel service in itself, the Tour Operator will be responsible entirely for the Package as the Organiser. Any other sale would not create a new package or make us an Organiser according to the Package Travel and Linked Travel Arrangements Regulations.

Package holidays are protected by the package organiser, and we will provide you with their confirmation. When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate.

When you book face to face or online and then add additional travel services after selecting and paying for one service, you may not benefit from package rights under the Package Travel and Linked Travel Arrangements Regulations 2018. In such cases, the company will not be responsible for the proper performance of the individual travel services, and you should contact the relevant service provider.

However, if you book any additional travel services during the same visit to or contact with our company, during the same visit to our company’s booking website, or via links we provide not later than 24 hours after receiving the confirmation of the booking from our company, the travel services will become part of a linked travel arrangement. In that case we have protection in place to refund your payments to us for services not performed because of our insolvency.

Travel Far With Andy is bonded by Protected Travel Services (PTS). Your payments are held in a secure and ring-fenced HSBC trust account that is managed by external trustees. You can verify our membership by contacting PTS directly.

What is PTS? PTS is a leading organisation that ensures travel agents and tour operators adhere to the highest standards of consumer protection and customer service. When you book with a PTS-accredited member like Travel Far With Andy, you are securing a travel experience backed by financial protection and peace of mind.

When you book with a trusted PTS member, your money goes directly into the PTS trust account where it is under the management of the PTS independent trustees. This is a third party that is not involved directly with Travel Far With Andy, so your money remains in that trust account unless the trustees approve a move. If anything should happen and you need a refund or reimbursement, we know exactly where that money is and can return it efficiently.

Travel Far With Andy acts as a retail agent for ATOL protected operators.

When you make a booking or any travel arrangements verbally, electronically or in writing, you are bound by the booking conditions of the ATOL agency through whom your arrangements are booked. We will send you our written confirmation invoice and a contract is made.

Your contract is with the supplier and its booking conditions apply. As agent, we accept no responsibility for the actual provision of the arrangements. Our responsibilities are limited to making the booking in accordance with your instructions. We accept no responsibility for any information about the arrangements that we pass on to you in good faith.

The person who makes the booking or otherwise contracts with us accepts responsibility for making all payments to us for all members of the party. We will send all required documentation and other information to that person who will in turn be responsible for ensuring that other members of the party are kept fully informed.

When you make a booking you guarantee that you have the authority to accept, and do accept, on behalf of your party these booking conditions.

In order to confirm your chosen arrangements, you must pay a minimum deposit per person as required by the supplier(s), plus £10 per person, any applicable insurance premiums, and booking fees, or full payment if requested at the time of booking when less than 12 weeks before departure.

Your booking is confirmed and a contract between you and the supplier will exist when we send you confirmation on their behalf. Please check your confirmation carefully and report any incorrect or incomplete information to us immediately.

Please ensure that names are exactly as stated in the relevant passport. Travel Far With Andy reserves the right to decline any booking. As we act only as booking agent, we have no responsibility for any errors in any documentation except where an error is made by us.

Any changes to the details will incur a charge determined by the supplier(s) booking conditions. The booking information that you provide to us will be passed on only to the relevant suppliers of your travel arrangements or other persons necessary for the provision of your travel arrangements.

Special requests such as dietary requirements, cots, or room location will be passed on to the supplier, but we cannot guarantee that they will be met, and we will have no liability if they are not.